See all work in one place
Help mission technology leaders distinguish strategic OKR-aligned work from operational demand, mandatory work, risk reduction, experiments, and unaligned requests.
Reserved KTLO capacity
5.0 FTE
Available strategic capacity
5.0 FTE
Proposed strategic demand
3.5 FTE
Unaligned work count
1
KTLO work is not unimportant. It requires reserved capacity and a different prioritization method so operational demand does not silently consume strategic capacity.
Work items
Every item includes category, strategy alignment, initiative connection, owner, dates, decision status, and execution status.
Digital training completion improvement
Improve course experience, follow-up prompts, and learner support to move completion from 58% toward 70%.
- Strategic Theme
- Digital Training Expansion
- Objective
- Increase digital-training engagement and accessibility
- Key Result
- Increase training completion from 58% to at least 70%.
- Portfolio Initiative
- Mobile-first multilingual enablement
- Estimated effort / size
- 2.0 FTE
- Owner
- Director of Digital Training
- Mandatory date
- None
- Execution Status
- Not Started
Donor impact communication modernization
Create segmented impact-update practices that strengthen donor connection without treating email delivery as the outcome.
- Strategic Theme
- Donor Engagement Modernization
- Objective
- Strengthen donor relationships through personalized, impact-driven communication
- Key Result
- Increase donor retention from 68% to at least 75%.
- Portfolio Initiative
- Donor journey personalization
- Estimated effort / size
- 1.5 FTE
- Owner
- Director of Donor Engagement
- Mandatory date
- None
- Execution Status
- Not Started
Legacy support queue stabilization
Reserve operational capacity to keep core systems stable and separate break-fix demand from strategic initiatives.
- Strategic Theme
- Operational Resilience & Modernization
- Objective
- Improve system resilience and reduce the KTLO burden
- Key Result
- Reduce approximately 35 monthly break-fix tickets to an approved target.
- Portfolio Initiative
- Support workflow triage
- Estimated effort / size
- 3.0 FTE
- Owner
- Chief Technology Officer
- Mandatory date
- None
- Execution Status
- In Progress
Annual security policy refresh
Complete required governance refresh for data handling and security expectations.
- Strategic Theme
- Operational Resilience & Modernization
- Objective
- Improve system resilience and reduce the KTLO burden
- Key Result
- Reduce major outages from 2–3 per quarter to no more than 1 per quarter.
- Portfolio Initiative
- Security governance refresh
- Estimated effort / size
- 0.8 FTE
- Owner
- Chief Technology Officer
- Mandatory date
- 2026-09-30
- Execution Status
- Blocked
Field access reliability pilot
Validate simple mobile access patterns for teams working in limited-connectivity or restricted contexts.
- Strategic Theme
- Field Enablement
- Objective
- Enable field teams with simple, mobile-friendly tools
- Key Result
- Define a field-access reliability KPI and establish its baseline.
- Portfolio Initiative
- Mobile field enablement pilot
- Estimated effort / size
- 1.2 FTE
- Owner
- Director of Field Enablement
- Mandatory date
- None
- Execution Status
- Not Started
Data integrity risk reduction sprint
Reduce reporting errors that weaken decision-making and create avoidable manual reconciliation work.
- Strategic Theme
- Operational Resilience & Modernization
- Objective
- Improve system resilience and reduce the KTLO burden
- Key Result
- Reduce the technology capacity consumed by KTLO from approximately 50% to an approved sustainable target.
- Portfolio Initiative
- Core data cleanup
- Estimated effort / size
- 1.0 FTE
- Owner
- Chief Technology Officer
- Mandatory date
- None
- Execution Status
- Not Started
Unscored internal dashboard request
A requested dashboard has not yet been connected to an objective or measurable decision need.
- Strategic Theme
- TBD — leadership confirmation required
- Objective
- TBD — leadership confirmation required
- Key Result
- TBD — leadership confirmation required
- Portfolio Initiative
- TBD — leadership confirmation required
- Estimated effort / size
- 0.7 FTE
- Owner
- Technology Operations Lead
- Mandatory date
- None
- Execution Status
- Not Started